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Jul 2, 2026Swiggy & Zomato Reconciliation: Stop Leaking Money to Aggregators
Restaurants lose 2 –4% of aggregator revenue to mis-charged commissions, wrong refunds and missed adjustments. Here's the fix.
Ever compared a Swiggy payout report against your POS sales for the same period? The mismatch is usually 2–4% — and it's almost always in the aggregator's favour.
Where the leaks happen
- Commission % applied on gross instead of net
- Refunds deducted twice
- Discount contribution not settled
- Cancelled orders still net-deducted
- Merchant offers billed at wrong slab
The reconciliation workflow
- Import aggregator payout CSV weekly
- Match each order to POS bill by order ID
- Flag variances > ₹5
- Raise dispute within the 7-day window
- Track dispute resolution and refund credits
ChefDesk's aggregator reconciliation module automates all of the above and produces a dispute-ready variance report in seconds.
Related: GST billing guide · Restaurant management system