Take orders on WhatsApp. Keep the full 100%.
Your customers already have WhatsApp open. Turn it into an ordering channel where every order lands on your POS, fires a KOT, deducts inventory and bills with GST — with no commission to anyone.
Trusted by 5,000+ restaurants across India · Works offline · GST & e-invoice ready
Every delivery order costs you a quarter of the bill
Commissions of 25–35%, plus your share of the discount, plus ad spend to stay visible. And at the end of it, the customer belongs to the platform, not to you.
Direct ordering has always been the answer. What killed it was the ask: download our app. Nobody does.
WhatsApp has no download.
Three steps. Live this week.
Publish your menu
Your existing ChefDesk menu — items, variants, add-ons, combos, availability, tax — becomes a live digital storefront on your own website or a ChefDesk domain. No second menu to maintain. Mark an item out of stock on the POS and it disappears everywhere, instantly.
Put it on WhatsApp
Customers scan a QR on your table tent, bill or delivery bag. WhatsApp opens with the message pre-filled. They press send and get your menu back in seconds. No app, no signup, no saved contact needed.
The order lands on your POS
It arrives in the same order queue as your Swiggy and Zomato orders, in the same accept → preparing → ready → delivered flow your team already knows. KOT prints. Inventory deducts. GST invoice generates. Nobody retypes anything.
Built into your POS, not bolted onto it
No app to build. No app to download.
The channel with the widest reach in India is the one your customers already use forty times a day.
Zero commission
No platform cut, no mandatory discounts, no ad spend to stay visible. What the customer pays is what you bill.
Straight to KOT or KDS
WhatsApp orders route to the same printer or screen as dine-in, using your existing kitchen rules. No second tablet at the counter.
Recipe-linked inventory that stays true
Every order walks your recipe and sub-recipe tree down to ingredients. Your food cost stays accurate as the channel grows.
Orders that can't get lost
Orders are stored in the cloud and queued to your POS. No static IP, no port forwarding. If your internet drops mid-service, orders wait and arrive in order when you reconnect.
Delivery sorted
Relay to ONDC-backed logistics partners, dispatch your own riders, or offer self-pickup — your highest-margin order of the day.
Or let them order without ever leaving the chat
For stores with steady repeat volume, ChefDesk runs the full conversation inside WhatsApp.
- Browse the menu through a tap-friendly list, or just ask — “suggest something spicy”, “is the biryani available?”
- Answers come from your live menu, including what's actually in stock right now
- Pay by UPI inside WhatsApp. The customer never switches apps
- The contact lands in your CRM, so your loyalty offers reach a thread people actually read
What changes when an order comes direct
| Comparison point | Aggregator order | ChefDesk direct order |
|---|---|---|
| Commission | 20–35% | Nil |
| Discount participation | Often expected | Your choice |
| Customer contact details | Held by the platform | Yours |
| KOT & kitchen flow | Same | Same |
| Inventory deduction | Same | Same |
| GST invoicing | Same | Same |
| Delivery | Platform's fleet | ONDC partner, own rider, or pickup |
| Repeat business | Belongs to the app | Belongs to you |
5,000+ outlets across India · One menu, every channel · Zero commission on direct orders
WhatsApp ordering — FAQs
Do I need my own WhatsApp Business number?
No. You can start on a shared ChefDesk number with a store QR code, and move to your own number later when volume justifies it.
Do I need a static IP or any network setup?
No. Your POS pulls orders from a secure queue. Nothing needs to reach into your network.
What if my internet goes down during dinner service?
ChefDesk keeps billing offline. Direct orders queue in the cloud and arrive in sequence when you reconnect — none are dropped, none are duplicated.
Do WhatsApp orders show up in my reports and GST filings?
Yes. They're ordinary sales — same day-end reports, same tax treatment, same reconciliation.
Can I keep using Swiggy and Zomato?
Yes, and you should. ChefDesk runs both from one menu and one kitchen queue, and shows you what each channel actually nets per order.
Who handles delivery?
You choose per order: an ONDC-backed logistics partner, your own rider, or self-pickup.
How long does setup take?
Most outlets are taking live orders within a week of publishing their menu.
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