How does peg-level liquor inventory work?+
You define each brand's bottle size and the peg measures you sell — for example a 750ml bottle sold as 30ml and 60ml pegs. When a bartender bills a 60ml pour, the system deducts 60ml from that brand's stock. Because stock is held in millilitres rather than bottles, you can see your position at any point rather than only when a bottle empties.
What is pour variance and why does it matter?+
Variance is the gap between what your sales say you should have poured and what a physical count says you actually have. That gap is over-pouring, unbilled drinks, spillage or theft. ChefDesk reports it by brand, station, shift and bartender, which is what makes it actionable rather than just alarming.
Can it track cocktails with multiple ingredients?+
Yes. Map each cocktail to its components — spirits in millilitres, plus mixers and garnishes — and all of them deduct when the drink is sold. You also get an accurate cost per cocktail that updates as supplier prices change.
How does tab management work?+
Open a tab against a name, table, seat or card, add to it through the night, transfer it if the guest moves, merge it if a group joins, and settle once. Open tabs are visible from every terminal, so nothing depends on one bartender's memory.
Does it handle liquor VAT and food GST on the same bill?+
Yes. Liquor items are configured under your state's VAT and excise treatment while food and non-alcoholic items carry GST, and the bill applies and reports both correctly. Because alcohol is a state subject, the specific rates and categories need to be set for your state — confirm those with your CA or excise consultant.
Can it generate excise registers and reports?+
Inward stock, transfers, sales and running stock positions are all recorded in the form excise registers draw on, and can be exported for your state's filings.
How do I stop bartenders from giving away drinks?+
Voids, comps, discounts and bill reopens can require manager authorisation, and each action is logged against a user, terminal and timestamp. Combined with per-bartender variance and void reports, patterns become visible quickly.
Does happy hour pricing apply automatically?+
Yes. Set prices by day and time slot and they switch automatically, including offers like buy-two-get-one on beer. Nothing depends on staff remembering the changeover.
Will it work if the internet drops on a Saturday night?+
Yes. Billing, tabs and BOT printing run locally and continue through an outage, syncing once connectivity returns.
Can I run a bar and a kitchen on the same system?+
Yes. BOTs route to bar stations and KOTs to kitchen stations independently, while both sit on one tab and one bill with the correct tax treatment on each line.
Does it work for microbreweries and taprooms?+
Yes. Draught beer is tracked by keg volume with a configurable allowance for line loss and foam, alongside your bottled and spirit inventory.
Can bar bills post to a hotel room?+
Yes. Bar charges can post to a guest's room folio for hotel bars and lobby lounges, with consolidated F&B reporting across the property.
How long does implementation take?+
Two to three days for a single outlet, most of it spent on the brand master, opening stock count and cocktail recipes rather than installation.